Oversaw daily restaurant operations with a strong focus on staff management, customer satisfaction, and operational excellence. Responsibilities included hiring, training, and scheduling staff in line with company policies, while addressing guest concerns to ensure exceptional dining experiences. Held certifications in Level 2 Food Safety and Hygiene and Emergency First Aid at Work. Developed and implemented social media strategies across platforms such as Instagram and Facebook to enhance brand visibility. Committed to fostering team growth through coaching, mentoring, motivation, and continuous training opportunities.