
Oversaw daily restaurant operations with a strong focus on staff management, customer satisfaction, and operational excellence. Responsibilities included hiring, training, and scheduling staff in line with company policies, while addressing guest concerns to ensure exceptional dining experiences. Held certifications in Level 2 Food Safety and Hygiene and Emergency First Aid at Work. Developed and implemented…

As a Communication Design Manager to clients including Bupa and Salesforce, enabling the delivery of accurate, impactful inputs that informed communications strategy and business growth. Oversaw client proposal project management, strategic advice, and perspectives, alongside day-to-day project support to the entire integrated client team for the aim of promoting collaboration, effectiveness, and high-quality results.

Managed client accounts including Regus and Duty Free, with responsibility for creating, implementing, and optimizing paid search campaigns. Delivered detailed analysis and continuous optimization to drive maximum campaign performance, while monitoring budgets and adjusting bids to provide enhanced ROI and meet client objectives.

Supported clients like J&J, ExxonMobil, and Fresenius Kabi with end-to-end media campaign delivery — including strategic planning and buying through optimization and post-campaign analysis — to meet business objectives, KPIs, and communication needs. Developed and revised budget plans, media flowcharts, assessment, recommendations, and presentation decks, and conducted market research and analysis. Led the effective execution…

Developed, planned, and executed marketing strategies to strengthen brand positioning. Implemented advertising initiatives to enhance brand image and visibility, while managing and publishing content across various social media platforms to drive audience engagement.

Responsible for delivering exceptional customer service by describing products and demonstrating their use, operation, and care to customers. Anticipated and fulfilled guest needs through personalized recommendations and services. Provided guidance and support to the team, fostering a culture of excellence, professionalism, and teamwork. Assisted managers and supervisors in implementing and maintaining Peninsula service standards within…